Terms and Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern your use of this website and any purchases you make from it. By accessing or using this site, you agree to comply with these Terms. If you do not agree, please refrain from using the site.

2. Eligibility

You must be at least 18 years old to place an order. By placing an order, you confirm you have the legal capacity to enter into a contract under Indian law.

3. Account & Security

If you create an account, you are responsible for keeping your login credentials secure and for all activities carried out under your account.

4. Product Information & Availability

We make every effort to ensure accurate descriptions, images, and prices. Availability is subject to stock, and we reserve the right to cancel orders for out-of-stock items.

5. Pricing, Taxes & Payment

All prices are displayed in Indian Rupees and include applicable taxes unless stated otherwise. Accepted payment methods are listed on the website. Orders are subject to payment authorization.

Shipping costs are not included in product prices. Yashpaw Paradise provides free shipping for orders above 699.

6. Orders, Confirmation & Cancellation

Your order is an offer to purchase products from us. We may accept or reject any order at our discretion. Order confirmation will be sent via email, and acceptance occurs upon dispatch. You may cancel orders before dispatch by contacting customer care.

7. Delivery & Shipping

Estimated delivery timelines are provided at checkout. Delays may occur due to courier issues, stock unavailability, or events beyond our control. Risk of loss passes to you upon delivery.

8. Returns, Refunds & Replacements

• General products: Eligible for return/replacement within 5 days of delivery if defective, damaged, or not as described.

• Consumables or perishables: Non-returnable unless defective or wrongly supplied; must be reported within 24 hours with proof.

9. Health & Safety Disclaimer

Information on the site is for general guidance only and does not replace veterinary advice. Always consult a licensed veterinarian for pet health matters.

10. Intellectual Property

All text, images, and other content on this site are owned or licensed by us. You may not copy or use them without prior written permission.

11. User Conduct

You must not use the site for unlawful activities, post abusive content, or infringe upon others’ rights.

12. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the value of the product purchased. We are not responsible for indirect or consequential losses.

13. Indemnity

You agree to indemnify and hold us harmless from any claims arising out of your misuse of the site or breach of these Terms.

14. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, such as strikes, natural disasters, or pandemics.

15. Privacy & Data Use

Your personal data is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your information.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Disputes will be subject to the exclusive jurisdiction of the courts located in your registered office city.

17. Amendments

We reserve the right to update or modify these Terms at any time. Updated versions will be posted on this page with the “Last Updated” date.

18. Contact Information

For queries, complaints, or grievances, please contact our grievance officer via the contact details provided on the website.