Return & Refund Policy

Last Updated: 11 August 2025

We aim to ensure your complete satisfaction with every purchase. Please review the following policy before placing an order.

1. General Products

• Returns and replacements are accepted within 5 days of delivery for items that are defective, damaged, or materially different from their description.

• Items must be unused, in original packaging, and accompanied by proof of purchase.

• Once the returned product is received and inspected, we will process your refund or send a replacement.

2. Perishables & Consumables

• Due to health and safety concerns, pet medicines, supplements, food, and perishable items are non-returnable unless defective or wrongly supplied.

• Defects or wrong items must be reported within 24 hours of delivery with supporting photos or videos.

3. Live Animals

• We do not sell live animals.

4. Refund Timelines

• Refunds are processed within 7–10 business days after we receive and verify the returned product.

• Refunds will be made via the original payment method unless otherwise agreed.

5. Contact for Returns

Please contact our customer support or grievance officer for return initiation, along with your order ID and relevant details.

Privacy Policy

Last Updated: 11 August 2025

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

• Personal details: Name, contact number, email, shipping/billing address.

• Payment details: Processed securely by our payment partners; we do not store your full card/bank details.

• Order details: Products purchased, order history.

• Technical data: IP address, browser type, device info, and cookies.

2. How We Use Your Information

• Process and deliver your orders.

• Communicate order updates, offers, and relevant information.

• Improve website functionality and customer experience.

• Comply with legal requirements.

3. Cookies & Tracking

We use cookies to improve site performance, remember preferences, and analyze website traffic. You can disable cookies in your browser, but some features may not work properly.

4. Data Security

We use industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure.

5. Sharing of Information

We do not sell or rent your personal data. We may share it only with:

• Delivery partners to fulfill orders.

• Payment gateways to process transactions.

• Legal authorities if required by law.

6. Your Rights

You can request access to, correction of, or deletion of your personal data by contacting us.

7. Changes to Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a new “Last Updated” date.

8. Contact Us

For privacy-related queries, please reach out to our grievance officer via the contact details provided on the website.